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Refund policy

30-DAY RETURN AND REFUND POLICY

Last updated: August 28, 2026

Leagoo is a furniture brand operated by PINXIAN TECHNOLOGY LIMITED.

We accept eligible return requests submitted within 30 days from the date the product is delivered.

RETURN ELIGIBILITY

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be in its original or like-new condition.

  • The product must be free from stains, odors, scratches, pet damage, misuse, modification, excessive wear, or other customer-caused damage.

  • Reasonable inspection or testing is permitted, but the product must not show signs of extended use.

  • All original accessories, controls, power adapters, manuals, hardware, and components must be included.

  • The original packaging must be retained and used for the return whenever reasonably required for safe transportation.

  • Valid proof of purchase from Leagoo is required.

  • Return authorization must be obtained before the product is shipped or collected.

Products returned without prior authorization may be refused or returned to the sender.

NON-QUALITY-RELATED RETURNS

Non-quality-related reasons include, but are not limited to:

  • Change of mind

  • Personal preference

  • Comfort preference

  • Color or appearance preference

  • Product not fitting the intended room or space

  • Ordering the wrong model or configuration

  • No longer wanting or needing the product

For a non-quality-related return, the customer is responsible for all return shipping and freight costs.

Because recliners are large and heavy furniture products, return freight charges may vary depending on the customer’s location, product dimensions, packaging condition, pickup requirements, and shipping provider.

Customers must purchase or arrange their own approved return shipping unless Leagoo provides different written instructions.

Any optional upgraded delivery, assembly, in-home placement, packaging removal, missed appointment, redelivery, or similar service charges are non-refundable unless required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a product arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the issue

  • Photos of the complete product

  • Photos of the external packaging

  • Photos of the shipping label

  • Photos of any visible transit damage

Please keep the product and all packaging while the claim is being reviewed.

After reviewing the evidence, Leagoo may provide troubleshooting assistance, replacement parts, repair service, a replacement product, or a return and refund, depending on the nature of the issue and applicable law.

For a confirmed product quality issue, shipping damage, or fulfillment error attributable to Leagoo, Leagoo will be responsible for the approved return shipping costs.

RETURN PROCESS

To request a return, contact:

support@leagoohome.com

Include your order number, reason for return, and relevant photos or videos.

Our customer service team will review the request and provide return authorization and instructions when the return is approved.

Do not send the product to the business registration address or any other address without written authorization. The correct return warehouse or carrier instructions will be provided separately.

The customer is responsible for packing the product securely and following the approved return instructions. For non-quality-related returns, damage occurring during return transportation because of inadequate packaging may affect refund eligibility.

INSPECTION AND REFUNDS

After the returned product is received, we will inspect its condition and verify that all required components are included.

We will notify you whether the refund has been approved, partially approved, or declined.

Approved refunds will be issued to the original payment method. We will normally initiate an approved refund within 10 business days after completing the return inspection.

Your bank, card issuer, PayPal, Shopify, or other payment provider may require additional time to post the refund to your account.

Leagoo may reduce or decline a refund, to the extent permitted by law, if:

  • The product is returned outside the approved return period.

  • The product is damaged, stained, modified, incomplete, or excessively used.

  • Parts, controls, accessories, manuals, or hardware are missing.

  • Customer misuse or improper assembly caused the reported issue.

  • The product was returned without authorization.

  • Inadequate return packaging caused additional damage.

We will explain the reason if a refund is reduced or declined.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@leagoohome.com.

We will attempt to accommodate cancellation requests, but cancellation is not guaranteed after an order has entered processing or has been transferred to a carrier.

If an order has already shipped, it will normally be handled as a return under this policy.

REFUND DELAYS

If an approved refund has not appeared after the expected processing period:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Contact us at support@leagoohome.com with your order number.

Processing times vary between financial institutions.

CONSUMER RIGHTS

This policy does not limit any mandatory consumer rights or remedies available under applicable law.

CONTACT INFORMATION

Brand:
Leagoo

Legal Business Name:
PINXIAN TECHNOLOGY LIMITED

Email:
support@leagoohome.com

Telephone:
+86 137 2349 2862

Business Address:
RM A103, Unit 27, 8/F, Shing Yip Industrial Building,
19–21 Shing Yip Street,
Kwun Tong, Hong Kong

Hong Kong Business Registration Certificate Number:
79331056-000-12-25-6

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